Sweetwell Leadership Academy
First-Time Manager Program
Our program is built on decades of experience in corporate leadership, entrepreneurship, and food service management. We’ve combined the best of what we’ve learned into a hands-on, real-world training experience that not only prepares participants to lead in our industry but equips them with transferable leadership skills that will serve them in any career they choose.
What Makes Our Program Unique?
- Hands-On Learning
- Personalized Development
- Leadership Skills for Life
- Focus on Excellence
- Bake with Passion, Lead with Heart
- Bake with Passion, Lead with Heart
Our Leadership Academy Curriculum
1. Leadership Development
We focus on helping you build confidence, develop team management skills, and communicate effectively. Focused on cultivating strong leadership skills, this pillar teaches participants how to lead by example, communicate effectively, and inspire others. From team management to conflict resolution, this foundational pillar ensures future leaders are prepared to take on any challenge.
2. Food Safety & Operational Excellence
Gain a deep understanding of store operations, including food safety, customer service, and labor management. This pillar ensures that leaders not only understand the importance of food safety but can also manage the daily operations of a food and beverage business. Participants learn best practices for maintaining the highest standards in cleanliness, safety, and customer satisfaction.
3. Customer Experience Mastery
Exceptional customer service is key to a successful business. This pillar teaches participants how to deliver outstanding service, handle customer complaints, and turn first-time visitors into loyal customers by creating memorable experiences.
4. Adaptability & Problem-Solving
In the fast-paced world of food service, adaptability is critical. This pillar focuses on teaching leaders how to think on their feet, adapt to unexpected challenges, and find solutions under pressure—whether it’s a staffing issue, a tech glitch, or a customer concern.
5. Team Building & Empowerment
Great leaders empower their teams. This pillar emphasizes the importance of building a positive and collaborative team environment, coaching team members to reach their full potential, and fostering a culture of trust, support, and accountability.
6. Continuous Improvement & Growth
Leadership is a lifelong journey, and this pillar encourages participants to continuously seek growth and improvement. From setting personal development goals to learning how to implement feedback, this pillar instills the mindset that leaders should always be striving for better.
Sweetwell Leadership Academy
We Bake More Than Cookies
We Build Leaders
Who Is This Program For?
This program is designed for driven individuals who are ready to take the next step in their career. You should apply if you:
- Are 18 years or older
- Have a high school diploma (or equivalent)
- Are hardworking, dependable, and willing to learn
- Have a passion for the food and beverage industry
- Want a career with growth potential, not just a job
- Are excited about leading teams and making an impact
Why We Created This Program?
The food and beverage industry isn’t just about cooking or serving—it’s about leading. Every successful store, every happy customer, and every profitable shift comes down to strong leadership.
Here’s how our program solves common challenges faced by aspiring managers:
Problem 1: “I don’t know where to start.”
Problem 2: “I’m ready for more responsibility
Problem 3: “I don’t have the experience to lead.”
Problem 4: “I want more than just a job—I want a career.”
What You’ll Learn
Our curriculum is designed to offer practical, real-world training. Here’s what you can expect during the program:
Cookie Excellence & Store Operations: Master the basics, from cookie production to cleaning, but more importantly, learn how to lead others in these tasks.
Leadership Skills: Through tools like the DISC Assessment and StrengthsFinder, you’ll discover your strengths and learn how to lead with confidence.
Customer Service Mastery: Create memorable experiences for every guest, manage complaints, and turn one-time customers into loyal fans.
Food Safety Certification: Gain the knowledge and certification required to ensure that your store upholds the highest safety standards.
Team Management: You’ll learn how to schedule shifts, manage labor costs, and coach team members to reach their potential.
Your Future Starts Here
This isn’t just training—it’s a springboard to a fulfilling career. Upon graduation, you’ll receive our First-Time Manager Certification, showing future employers that you’re prepared to lead with confidence and skill.
Are You Ready?
If you’re passionate, driven, and ready to take the next step in your career, we’re here to help you succeed.
Apply Today and start leading with Sweetwell!
Testimonials
Here our happy
customers Reviews.
So I get cookies on a weekly basis and review them with my friends for what we call a cookie club. I love how fresh all the cookies are and how they put out a new collection every week. All the cookies are excellent some I like better than others obviously. To date, I love the Classic Pink Sugar- a vanilla cookie with pink almond frosting- to die for. The Kentucky Butter Cake-
A yellow butter cake, cookie smothered in a melt in your mouth buttery glaze.Food: 5/5 | Service: 5/5 | Atmosphere: 5/5
First time trying Crumbl, I loved it. You need to get the Berry Trifle Cake before it goes away! And they were very fast
Food: 5/5 | Service: 5/5 | Atmosphere: 5/5
I love crumble cookies. I think their cookies and cakes are just amazing. I love that every week is different. I now love their min cookies omg so cute. 10/10
Food: 5/5 | Service: 5/5 | Atmosphere: 5/5